At Family Medical Clinic Lira, we believe informed patients are empowered patients. Our Frequently Asked Questions address the practical details you need for a smooth visit—whether you’re dropping in for a fever or planning antenatal care. We welcome walk-ins for most services and offer appointments for specialist visits to reduce wait times. Browse the Q&A below to learn about our clinic hours, services, pricing, insurance, lab results, and more.

<p>At Family Medical Clinic – Lira, our clinicians use modern laboratory diagnostics and compassionate care to guide every visit. We welcome walk-ins for most services and offer appointments for specialist consultations. Our motto is ‘Health is Wealth’ – and we’re here to answer all your questions.</p>

Welcome to our Frequently Asked Questions (FAQ) page. Here you’ll find answers to the most common questions about our services, appointments, fees, and more. Our goal is to make your healthcare journey smooth and transparent. Remember: we welcome walk-ins for most services. For specialist consultations or procedures, we recommend scheduling an appointment in advance so

Do I need an appointment or can I walk in?
You are welcome to walk in for most services, including general consultations, minor procedures, lab tests and pharmacy refills. For specialist reviews or planned procedures, please book an appointment so we can arrange adequate time and resources.

What are your clinic hours?
We are open Monday to Friday from 8:00 AM to 7:00 PM and Saturdays from 9:00 AM to 4:00 PM. Our 24-hour emergency phone line can connect you to on-call staff after hours.

Which services do you offer?
Our services include general consultations, laboratory diagnostics, imaging (ultrasound), minor surgical procedures, maternal and child health (antenatal care, immunizations), chronic disease management, pharmacy services and health education. We coordinate referrals for specialized care when necessary.

What payment methods do you accept?
We accept cash, mobile money (MTN MoMo, Airtel Money), major debit/credit cards and some health insurance schemes such as NHIF. For insured patients, please bring your membership card or details. Payment options and costs will be explained clearly before treatment.

How long will my lab results take?
Most routine tests are completed within 1–2 hours, and you can collect results at the reception or receive them via WhatsApp or email if you prefer. Specialized tests may take longer; our staff will advise you on expected turnaround times.

Do you offer maternal and child health services?
Yes. We provide antenatal check-ups, family planning, postnatal care, growth monitoring and immunizations for children. Our clinicians collaborate with midwives and pediatricians to support mothers and babies throughout pregnancy and early childhood.

What should I do in an emergency or after-hours?
For emergencies during clinic hours, come straight to our facility; we will stabilize and treat you or arrange transfer to a higher-level hospital if needed. After hours, call our emergency line at [insert phone number], and our on-call clinician will guide you. For life-threatening situations, go directly to the nearest hospital or dial the national emergency number.

Are my medical records confidential?
Absolutely. We follow strict confidentiality protocols. Your personal and medical information is protected and shared only with healthcare providers involved in your care, unless you give written consent or disclosure is required by law.

we can serve you promptly.